HRC (Hotel Residencial Cervantes) provides online access to hotel reservations through its cloud-based software and allows customers to book from a hotel’s website and make payments/transactions (our “Service”). We provide these solutions and services taking into account data security and privacy aspects. We collect and use the least amount of information possible to provide online booking services in a manner consistent with your privacy rights. HRC (Hotel Residencial Cervantes) is headquartered in Panama. To learn more about us, visit our website: www.hrcervantes.com

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Data Collected

HRC (Hotel Residencial Cervantes) collects the personal information that you provide to make your reservation on the billing page. HRC (Hotel Residencial Cervantes) also automatically collects the following data from your device when you use the booking engine:

 

1. Your IP address

2. Your web browser type and version

3. Your operating system

4. The date and time of the connection

 

Legal Basis for Collection

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HRC (Hotel Residencial Cervantes) has an agreement with the hotel to provide the booking engine in order to deliver hotel services to you. For the booking engine to function, we need to collect your information. Your agreement with the hotel provides the legal basis for processing your data.

 

Data Sharing

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This booking system is integrated into a hotel’s website, so HRC (Hotel Residencial Cervantes) shares the information you provide with the hotel when you make a reservation. The hotel may send you a booking confirmation (by email or SMS) and other promotional messages for its own purposes. HRC (Hotel Residencial Cervantes) will not sell your data to third parties or share it with third parties.

 

Data Retention and Storage Location

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HRC (Hotel Residencial Cervantes) will retain your data as required by data retention laws in the country where its servers are located. These servers are protected with relevant encryption methods and firewall security. HRC (Hotel Residencial Cervantes) will not transfer your data to any other location unless required by data protection and regulatory laws.

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Your Data Rights

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You have the legal right to receive from the hotel owner a copy of your data, to request that HRC (Hotel Residencial Cervantes) delete your data, or to request that it be transferred elsewhere.

 

For inquiries, the supervisory authority of HRC (Hotel Residencial Cervantes) can be contacted at: privacidad@hrcervantes.com

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Cookies

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Cookies are small text files placed on your computer or device when you visit the booking engine. We place cookies on your device so we can recognize you if you return to the booking system.

 

If you do not want cookies to be used, you can block them in your web browser settings. You can also delete all cookies stored in your web browser; please consult your browser’s help pages for more information.